Return & Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of our products and offer a 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a refund under our 30-Day Money-Back Guarantee, the product must be returned in its original condition, including all accessories and packaging where possible.

Defective or Damaged Products

If your item arrives defective, damaged, or does not function as intended, please contact us within 30 days of delivery. We may request photos or videos of the issue to help assess the claim.

Once the defect has been verified, we will offer either:

• A replacement product, or
• A full refund to your original payment method.

Lost or Missing Parcels

We are not responsible for refunds relating to parcels that are lost, delayed, stolen, or marked as delivered by the shipping carrier.

If you believe your parcel has been lost in transit, please contact the shipping carrier directly. We will assist where possible by providing tracking information and supporting documentation.

Refunds will not be issued for orders that are lost during transit or after being marked as delivered.

Return Process

To initiate a return, please contact our customer support team at support.vellise@gmail.com

• Your order number
• Your full name
• A description of the issue
• Photos or videos (if the product is defective)

Returns sent without prior approval may not be accepted.

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

Email: support.vellise@gmail.com